RCAHR Visiting Lecturer Experience

Tagline

Instilling a human-centred mindset within the RCA's Human Resources department

Topic

Employee Experience

Education

Internal Improvement

Team

Benedetta Locatelli, Geetika Kejriwal, Saitej Pisupati, Sharanya Ramesh, Yinong Xin, Ziwei Liu

My Roles

Researcher, Workshop Designer & Facilitator

Solution overview

1. A research report describing the experiences and painpoints from users of the RCA's HR department 2. A service design 101 workshop with HR employees at the RCA.

Partner

Royal College of Art (HR department)

Initial Brief

Define the issues faced by visiting lecturers in working at the RCA

Timeframe:

2 weeks, Spring 2020

Methods & Tools

Service Safaris

Journey Mapping

User Interviews

Co-creation Workshops

Training

Research Report Development

Goals:

👁️

Investigating the interaction between lecturers, professors during probational period, students with dyslexia, and external examiners with the HR department.

🛠️

Presenting findings and running a workshop to teach and empower staff to improve on their own workflow through design thinking

Approach overview:

Understanding

Recruiting & Interviewing Users: Visiting Lecturers, External Examiners, and Students with Dyslexia

Synthesizing

Building Journeys and personas, synthesizing pain-points.

Empowering

Building & Conducting a 2 day workshop for HR department employees to create ideas based on the research, giving them the tools to improve their own work experience

Click for full presentation

Copy of Hr Workshop

Last modified by Daniela Amorim Reis about 2 years ago

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